Located in the northern state of Haryana, Gurgaon is renowned both for its upscale shopping malls, IT enabled-companies and BPO firms. Home to top notch BPO's, the city has indeed become an outsourcing hub in India. Although there was a time when this sleepy suburb was quite far from people's priority list but today is counted among the best spots to setup a BPO centre in India. World class infrastructure, financials like real estate price and cost of living, governmental support, social and political stability are a few of the major factors that are responsible for the constant mushrooming of BPO firms in Gurgaon. Beside this, workforce and proximity to the airport are some other crucial factors that are heavily considered by most investors before starting a BPO in Gurgaon. According a study conducted by NeoIT, an offshoring consultancy, on 27 Indian cities to judge their Offshore Competitiveness, Gurgaon is the perfect location for software and outsourcing. Out of the score of 120, Gurgaon scored 100 points and Bangalore came at the second spot.
The list of Gurgaon's BPO firms includes Wipro Limited, HCL Technologies Limited, HTMT, 24/7 Customer, Inc., Progeon, Convergys, Accenture services, Mphysis, Daksh, IGate Global, Transworks, Genpact, WNS, etc. In fact, the list is getting longer with the rapid influx of new BPO firms in Gurgaon.
As far as the job opportunities for professionals in Gurgaon's BPO firms are concerned, there is a wide array of tasks pertaining to operations, client servicing, project management, human resources, accounting, technology, etc. to perform. These BPO firms in Gurgaon are generating ample job opportunities for candidates fresh from graduation.
As per NASSCOM estimates, the Indian BPO industry has acquired a 2% market share of the global market in the financial year 2002-03 and it is expected to grow to 4.8% by the year 2008. Furthermore, it is also indicated that customer care will remain on top position in terms of growth area and will account for between Rs.39, 200 crore to Rs.41, 650 crore by the year 2008. Thus there is a bright future for all investors who are planning a set up a BPO in Gurgaon